Anthem Pet Sitting - The Best Your Pets Can Get!
Anthem Pet Sitting Guidelines and Policies
 
  1. Pet Sitting visits are 7 days a week beginning at 7 a.m. The latest regular visits are scheduled for 9 p.m.
  2. Visit times: Anthem Pet Sitting will visit at the requested times as closely as possible. However, if we are caring for multiple pets, the times may be shifted a little to accommodate our clients. We will do our very best to arrive at the appointed times.
  3. Inclement Weather: In the event of inclement weather, Anthem Pet Sitting has requested on your contract the name and phone number of a person living nearby. If Anthem Pet Sitting is physically unable to reach your home due to impassable roads, please provide us with this information so that we can contact this person to request assistance. Your pets’ health and well-being is our utmost concern and we will contact you as soon as possible to keep you informed of these events.
  4. Additional Pet Care Assistance and Other Scheduled Services: We all want our pets to have all the love and attention they deserve, but please be advised that if other persons are entering and exiting your home, Anthem Pet Sitting cannot be held liable for any damages or problems that may arise as a result.  Please inform us at the time of the each visit of anyone who may have access to your home while you are away. This includes cleaning services, repair persons, friends, family and neighbors. Anthem Pet Sitting does not accept liability for other persons who will be in your home during pet care and health services. 
  5. Vaccinations/Immunizations: Anthem Pet Sitting requires that all pets have the necessary vaccinations and immunizations before service begins. We may ask to see expiration dates for rabies vaccinations. 
  6. Unforeseen purchases: Anthem Pet Sitting will purchase pet food, litter, cleaning supplies or other necessary items that contribute to the health and well being of your pet while you are absent. We will retain a receipt and the pet owner is responsible for reimbursement of these items. 
  7. Pet waste: Anthem Pet Sitting will properly dispose of all pet waste. We do request that you provide plastic bags for this purpose and indicate where you would like these waste bags disposed.
  8. Leashes: All dogs will be required to be on leash during outdoor walks.  Walking only includes trips to and from car in case of emergencies.  Actual walking is no longer a service due to safety issues.
  9. Animal Behavior: Animals behavior can be unpredictable. Anthem Pet Sitting does not accept responsibility or liability for animal behavior, normal or otherwise, which results in injury to the client’s animals. Further, if an Anthem Pet Sitting provider is harmed or injured by the client’s animals, the client/owner accepts full responsibility for the cost of any necessary medical attention required by either the Anthem Pet Sitting Pet Care provider or by the animals.
  10. Fences: Fenced in yards are wonderful playgrounds for our dogs and allow them additional space to exercise and play. However, no fence system is totally secure.  Anthem Pet Sitting does not accept responsibility or liability for any clients’ animals that escape or become lost or injured, fatal or otherwise, when instructed to leave the clients animals in a fenced in area. This includes electronic, wood, metal or any other type of fence.
  11. Other dogs: We will not permit your dogs to interact with strange dogs. If stray dogs that are off leash approach, we will do our best to keep interaction at a minimum and move away from them.
  12. House Cleanliness: Anthem Pet Sitting will clean up after your pets to the best of our ability. Please inform us of the designated area for the appropriate cleaning supplies. If there are accidents above and beyond the normal amount anticipated, Anthem Pet Sitting will charge a reasonable fee for clean up time.
  13. Privacy Policy: All of your information will be kept private and confidential. Anthem Pet Sitting highly respects our clients entrusting us with the care of their home and their loving pets. We do recommend that you inform a trusted neighbor that while you are away, Anthem Pet Sitting will be caring for your pets and your home.
  14. Household Emergencies: Please leave the name and number of a trusted maintenance company or a person you can rely on to attend to any household emergencies that may arise during your absence. This includes but is not limited to; leaking pipes, malfunctioning water heaters and heating and air units.
  15. Thermostats: Please leave your thermostat settings within a normal comfortable range (68-78°F). If the house temperature is outside of this range, Anthem Pet Sitting will adjust the thermostat. This is to ensure the health and comfort of your pets and Anthem Pet Sitting during our time of service.
  16. Early Returns/Last minute Changes: It is not unusual for trip plans to change at the last minute. However, please understand that Anthem Pet Sitting carefully schedules our time to service you and our other clients. Payment for services not used will be applied toward the next visit.   
  17. Cancellations: Anthem Pet Sitting requires at least three days notice prior to the first date of service to cancel without penalty.  Notice provided within one to three days prior to the first date of service will result in a $25 cancellation fee.  With the exception of verifiable emergencies*, cancellations received within twenty-four hours of first date of service will result in a cancellation fee of 50% of the total invoice for scheduled pet care.  Upon the third cancellation incident (and any incidents thereafter) with less than twenty-four hours notice, 100% of total invoice will be due.  All costs pertaining to collection of fees will be payable by Client. Enforcement of cancellation fees is made at the sole discretion of Anthem Pet Sitting.   
  18. Holiday Cancellations:  With the exception of verifiable emergencies*, any cancellations prior to a major holiday; ie: Christmas, New Years, Easter, Memorial Day, July 4, Labor Day and Thanksgiving with less than a four day notice will result in 50% of the total invoice for scheduled pet care to be paid. We request your understanding that Holiday travel is a peak service time for pet care.  Enforcement of cancellation fees is made at the sole discretion of Anthem Pet Sitting.   
  19. Payment: Anthem Pet Sitting accepts cash, checks or PayPal. For first time clients payment is due at time of consultation or before the date of the first visit. For established clients payment is due on the first day of the scheduled visit. Please make all checks payable to Anthem Pet Sitting.  If, for any reason, pursuit of collection should become necessary, Client is responsible for all fees incurred by Anthem Pet Sitting pertaining to said collection.
  20. Returned Check Charges: There is a $50 fee for all returned checks in addition to fees for services rendered.  Client is responsible for all costs pertaining to collection. 
  21. Key Security:  Anthem Pet Sitting codes keys such that they cannot be matched to your personal information and are kept in a hidden, secured lock box.  It is suggested that you get a spare key made specifically for Anthem Pet Sitting or let us have one made for you.  Keys are maintained on file until such time that their return is requested at which point they will be mailed via USPS return receipt requested.  Our hope in this policy is to make your trips as convenient and seamless as possible.  Additionally, should you have to leave town unexpectedly, arrangements for additional pickups are not required leaving you with one less thing to worry about.  Anthem Pet Sitting will not be responsible for keys once they are out of our possession.  Please check your wishes below. (As this is an online copy of Anthem Pet Sitting Guidelines and Policies, if your wishes are not already maintained on file, please notify Anthem Pet Sitting via email so that yourself and Anthem Pet Sitting will have record of direction). 
 
           _______Please maintain this key on file.       _______Please have additional key made to keep on file. (there is no                                                                                                       no additional charge for this service)
        _______Please return key via USPS Return Receipt Requested.
 
(As this is an online copy of Anthem Pet Sitting Guidelines and Policies, if your wishes are not already maintained on file, use of the online appointment scheduler indicates express agreement to Anthem Pet Sitting Guidelines and Policies).
 
I, ________________________________ have read, understand and agree to the policies and guidelines of Anthem Pet Sitting. I further understand that a copy of this form will be kept on file for documentary purposes. All policies and guidelines are subject to change at the discretion of Anthem Pet Sitting.
 
 
Pet Owner Signature____________________________________________________Date_______________________
 
 
Anthem Pet Sitting
Signature______________________________________________________________Date______________________
 
 
 
*verifiable emergencies include extreme weather, life threatening emergencies, death in the family and changes in travel arrangements not within control of Client.